Return & Refund Policy

We want you to be happy with your purchase. If something isn’t right, this policy explains when and how you can return an item and receive a refund.

1. Return Window

You may request a return within 7 days of receiving your order, provided the item is eligible (see below).

2. Eligible Returns

• The item is unused, in its original condition and original packaging, with all tags, manuals and accessories.
• You received a wrong, damaged, defective or incomplete item.
• You have proof of purchase (order number or invoice).

3. Non-Returnable Items

For safety and hygiene reasons, some items cannot be returned unless they are faulty or incorrectly supplied, including:

• Electrical and electronic parts that have been installed or powered on.
• Fluids, oils, lubricants and consumables that have been opened or used.
• Special-order, custom or clearance items.
• Items marked non-returnable on the product page.

4. How to Request a Return

1. Contact us within the return window with your order number and photos of the item/issue.
2. We’ll confirm eligibility and share return instructions.
3. Pack the item securely and return it as instructed.

5. Refunds

• Once we receive and inspect the returned item, we’ll notify you of approval.
• Approved refunds are issued to your original payment method (or bKash/Nagad/bank for COD orders) within 7–10 business days.
• Delivery charges are non-refundable unless the return is due to our error (wrong/damaged/defective item).

6. Wrong, Damaged or Defective Items

If you received a wrong, damaged or defective item, contact us within 48 hours of delivery with photos. We’ll arrange a free replacement or full refund, including any delivery charge.

7. Overseas Items

Items purchased through “Buy from Overseas” are shipped internationally. Because of longer transit and supplier terms, returns for these items may take longer and may be limited to faulty, damaged or incorrect goods. We’ll always try to resolve issues fairly — contact us and we’ll help.

8. Order Cancellations

You may cancel an order before it is dispatched for a full refund. Once dispatched, the return process above applies.

9. Contact

To start a return or ask a question, email support@amarparts.com or call +880 1700-000000.