Frequently Asked Questions

Find the part you need (search by name, part number or your vehicle), add it to your cart, and check out. You can pay by Cash on Delivery or online with bKash, Nagad or card.

Use the vehicle selector and the compatibility information on each product page. If you’re unsure, send us a Part Request or contact us with your vehicle’s make, model and year and we’ll help.

Cash on Delivery, plus online payment via bKash, Nagad, cards and our supported gateways. Online payments are processed securely — we never store your card or wallet credentials.

Inside Dhaka usually 1–3 business days and outside Dhaka 2–5 business days. Overseas items ship internationally and typically take 10–20 days — the estimate is shown on each overseas product page. See our Shipping Policy for details.

Yes. Use the Track Order page or your account to see your order status, and we’ll update you by SMS/email where available.

These are items sourced from international suppliers and imported to fulfil your order. They take longer to arrive than local stock, and the estimated shipping time and full details are shown on each product page. Items that cannot ship to Bangladesh are not listed.

Yes, within 7 days if the item is eligible (unused, original condition, or wrong/damaged/defective). Some items such as used electrical parts and opened fluids are non-returnable. See our Return & Refund Policy.

After we receive and inspect an approved return, refunds are issued to your original payment method (or bKash/Nagad/bank for COD orders) within 7–10 business days.

Where a manufacturer warranty applies, it is provided by the manufacturer under their terms. Warranty details, if any, are shown on the product page.

Email support@amarparts.com or call +880 1700-000000. Our team is happy to help with orders, parts and delivery.